Paul Mitchell Hair Products

The number you had me call failed every time. So didnt get to discuss the issue with Paul Mitchell I guess the phone number you provided was wrong

They are asking for my credit card info to further our online chat! Then I tried to send an email to their customer service email, and then it says I have to verify the code they sent to my email, but I never got a code!

I guess they really don't want to hear from their customers. I will never buy their products again.

Terrible quality and customer service

I bought the Paul Mitchell Neuro Dry+ and it completely stopped working after just six months. I've tried calling and emailing the company multiple times, and no one responds.

Cosmoprof won't help with the warranty either. I've emailed twice and still nothing.

For such an expensive dryer, the quality and lack of customer support are unacceptable. Save your money and stay away from this dryer and this brand; their customer service sucks!

I called Paul Mitchell School located in Costa Mesa and asked if I could be refunded for products that I have been influenced to buy while I was there getting my haircut. The woman on the phone said, 'Yes, we can refund.

Please bring it by.' When I got there, another girl said that they do not do refunds.

I explained to them that these products have not been opened and that I was told over the phone to come in for a refund. The manager came up and said, 'I will have to speak with my supervisor to see if we can refund this product to you.' She was supposed to give me a call this morning, but I have yet to receive a phone call.

If this is not being sent to the proper department, kindly forward it. I have used and LOVED your lemon sage tea tree thickening shampoo for decades.

I always buy the largest size which is somewhat pricey, but has always proven well worth it. You can imagine my utter shock this morning when for the first time since I made my most recent purchase of this shampoo, I pumped a small amount of it into my palm and right away, I almost gagged at the stench. There was not a single hint of lemon. I immediately looked online and saw the multitude of complaints about this MAJOR change.

I am very angry. I have appreciated your products for so long, especially admiring and respecting your cruelty-free commitment, but I will no longer purchase Paul Mitchell products. Not only do I hate the smell, but my hair, which was washed just an hour ago, doesn't even feel clean. I cannot begin to convey how disappointed I am with your company for making such a foolish change, especially with no prior notification to customers.

My huge new bottle, completely full with the exception of this morning's one-pump use, is going straight into the garbage. I might as well burn a $50 bill.

The Shampoo One and Detangler is not the same no matter what the company says. Many customers are upset and I will no longer buy their products that I have used for 25 years.

The Freeze and Shine is a joke as well. Why would you change perfect?

Check Facebook. I am definitely not the only customer that feels this way.

Purchased product at Pro Cuts. This product doesn't work as well as off-brand dry shampoo. Hair isn't refreshed or looking nice.

I purchased hairspray and it wouldn't spray. I tried to the it back and they wouldn't take it. All I would like is a replacement.

Nothing has happened yet. I left my name and phone number and I havent heard from anyone from Paul Mitchell. So I really cant rate the company yet.

Absolutely nothing happened. They didnt answer their phone.

I could write to them anything but talk to them because human beings are not important in this country anymore. There is no customer service in general and then I get very excited when there is Customer Service.

Question was answered kindly.call back was quick. Operator was through and answered all my questions. Thank you!

Terrible customer service calked Paul Mitchell regarding a question on my 175.00 blow dryer and the next thing I know they said it would be a 1.00 to talk to o a technician and the next thing I have a 45.00 charge on my credit card

Reformulation of product is Terrible, performs poorly, gunny, sticky, makes hair look dirty

Have customer service call

Dear Sir or Madam:

After what is likely almost 40 years of patronage, if I recall correctly, I am shocked at how I was treated by a customer service representative. It should be evident that after this amount of time, I have a great deal of experience and perhaps even expertise when it comes to your products.

Over all those years, never have I had an issue with a sprayer. The outcome of the call seemed to be to somehow blame me as a customer because I had stored the product away and didn't realize I had it since I have always purchased quite a bit of product at one time. I will say that I have re-used bottles many, many times over the course of several decades due to purchasing tremendous amounts of product that have to be transferred into smaller John Paul Mitchell containers, etc. I know how to handle the product, assess it if it is off or old (never has that happened, I have never observed product changing in any detectable way whatsoever), how to maintain and clean any apparatus to prevent clogging, etc.

Obviously I am well-versed in keeping products in working order all this time, after what is probably almost 40 years. When I have in the past contacted the Derma-E company and also Chlorox for faulty sprayers, never was I "harrassed" by a representative who hoped to blame the issue on me. They simply sent me a new sprayer so I could utilize the product efficiently and completely, rather than to dispose of product due to a faulty sprayer. It seems to me that the goal with JPM is to have the customer dispose of the product and purchase more?

However, after all this time, I will be trying to find another brand to switch to, and consulting two very good friends who are stylists who can help me with another alternate product line. I was nearly made to feel like a criminal for calling once in almost 40 years to ask for help. It was inferred that I was to blame for using older product, which I have done for the entire time I have been a customer since again, I have almost always purchased in large quantities! The representative was not interested in hearing the nature of the issue, only being able to conclude it was my fault somehow and get me off the phone.

I am so disappointed after my loyalty to your brand, when there are so many others to choose from. I could even have been sent simply the red sprayer tip which does not come back up as all the other JPM sprayers have for the last probably 40 years ... that perhaps could have been sent in a regular white envelope that a letter fits in and cost the company a matter of cents to keep a dedicated customer. I am so disappointed that saving a matter of cents was more important than listening to the facts surrounding the issue.

But at least now I know JPM will save a few cents and blame a customer, rather than to keep someone who has spent thousands. I do want to warn others that the one time there will be an issue, JPM will not be there for them in the slightest and make them feel guilty of some sort of offense. I want other customers to know their patronage is not appreciated. I feel disappointed to write these words of consternation, it shouldn't be necessary.

But alas, companies like Derma-E and Chlorox know it is a simple matter and very inexpensive to keep a customer for many years to come, and to keep other customers who are glad to hear of a good company that wants to keep customers. Sadly, JPM is not one of them.

Sincerely,

Diane Boyer

I never heard back from Paul Mitchell about concerns I shared with them about a product I purchased. Very disappointed.

The cost of their products is on the higher end. Customer service is not only expected, it is a requirement.